Average Score (316 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

316 Ratings

4.8 Average

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  • Jessica M.07-05-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

  • Pamela E.07-03-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    The beginning of the experience was note favorable but Nick was able to turn things around and make it right

  • Corey C.07-02-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Ben was the service tech that took care of me the day of my appointment. He was awesome! Friendly and helpful, he took my car in right away for what was needed, and finished in the time he estimated it would take. The whole experience felt so easy, he made the process seamless. And I was confident leaving my car in his care.

  • Brit B.07-02-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

  • Kacie E.07-02-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

  • Sydney M.07-02-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020

    AutoFair VW has a great atmosphere and I’ve been very satisfied with quality of the service.

  • Samantha F.07-02-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    The service team is always friendly and helpful.

  • Douglas C.07-02-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    I felt properly communicated with through the entire process.

  • Susan C.07-02-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    I drove in with a problem, no appointment, and Ben made sure my car was fixed and I was on my way in no record time.

  • Jill M.07-02-2025

    TYPE:ServiceMODEL:PassatYEAR:2019

    Excellent, attentive service from the moment I walked in.