TYPE:ServiceMODEL:TiguanYEAR:2024
Average Score (316 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:TiguanYEAR:2024
The process was quick and stress free. Everyone was very nice and welcoming:)
TYPE:ServiceMODEL:AtlasYEAR:2022
Overall happy and the issue was resolved. Wish it only took one trip but the dealer was responsive.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Ryan was great getting my car fixed quickly
TYPE:ServiceMODEL:TiguanYEAR:2021
Service took much longer than expected.
TYPE:SalesMODEL:TaosYEAR:2024
TYPE:SalesMODEL:TiguanYEAR:2024
Bobby was great to work with! He was friendly and able to answer any question I had! I would definitely recommend VW Nashua.
12-27-2024
Ashley, thank you so much for your kind words and for your business here. We look forward to servicing all of your future Volkswagen needs. Welcome tot he Autofair family!
TYPE:SalesMODEL:TiguanYEAR:2024
The entire team that worked with us were top notch. Tens across the board!! Andrew, Brian and Austin all went above and beyond to ensure that we had everything that we needed and to make sure that the purchase went smoothly!!
TYPE:ServiceMODEL:ID.4YEAR:2022
I have to say I was pretty disappointed with the service yesterday. I was in for a software update, winter tires, and some recalls, along with an inspection service. I was waiting for the vehicle, and I figured it would take awhile for sure. I was expecting the service to take about 2.30 hours or so. But after waiting for 4 hours and hearing nothing from anyone, I went out to the service desk, where I was told that the battery had needed charging and it was taking longer than expected. I certainly understand when unforeseen circumstances arise. But no one came in to tell me anything about the delay, offer a courtesy car for errands I might have, or any update on how much longer it might be. I finally was able to leave at 1:50pm after arriving at 8:45am. To me, 5 hours with no word from anyone is pretty unacceptable. Again, if anyone had made any effort to keep me informed I would have appreciated it and would have understood. In addition, the inspection service needed code is STILL coming up on my dash, so it makes me wonder if it was even done. I'm telling you all this instead of leaving a public review at least for now. All of your employees are very cordial, but a quick check with me after several hours of nothing feels like the least that could have been done.
TYPE:ServiceMODEL:JettaYEAR:2021
