Average Score (316 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

316 Ratings

4.8 Average

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  • Robert V.03-14-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Nick was nice to work with, I felt he did a great job addressing my concerns. I appreciate them taking the time to fit me into their busy schedule and look at my car.

  • Lynne N.03-14-2025

    TYPE:ServiceMODEL:TiguanYEAR:2018

    I was only having an oil change but the rep was very friendly and attentive, and I was out of there within the hour.

  • Dylan C.03-14-2025

    TYPE:SalesMODEL:Jetta GLIYEAR:2025

  • Susan M.03-13-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    My vehicle was dropped off on Thursday for a 7:30am appointment on Friday for a software update on my ID4. I was called on Friday morning to see if my car could be left at the service department over the weekend. What was not communicated was that my car was not going to be serviced until Monday morning so my car was in the service parking lot all weekend. A more transparent communication would have been: We will not be able to service your car today. Would you like to leave you car here over the weekend or pick it up today and return it on Monday? Very disappointing as I needed to juggle my weekend driving activities with my husband's schedule and the use of only one car in our household.

  • Tolphine O.03-12-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020

    I've been servicing my vehicle at this location every now and then and the service has always been awesome.

  • Ilene M.03-12-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    I really appreciated the responsive and effective service from Bill Graham.

  • Patrice P.03-12-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

    Everyone was kind and helpful, made sure I wasn’t going to have pay for any services that my car didn’t definitely need, would reccomend

  • Rachel G.03-10-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

    I have been coming to this dealership for years. I travel 45 minutes each way. They are professional and never pressure me to buy extra. They are very honest and explain everything.

  • Victoria M.03-10-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

  • Alicia C.03-10-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

    The staff is amazing, accommodating and friendly.